Refund policy

Last reviewed: 22 October 2026. Proposed terms pending business confirmation.

Applicability

This policy applies to paid consulting projects and advisory retainers offered by Data Summit Consulting (SSM 202108034567). It is framed with reference to the Consumer Protection Act 1999 and common practice for professional services in Malaysia.

Cooling-off for eligible direct sales

Where Malaysian direct-selling regulations grant a statutory cancellation window, you may cancel within ten calendar days of a qualifying direct contract by notifying us in writing, provided deliverables have not been substantially consumed.

Project fees

Proposed baseline: If you cancel after written confirmation but before work begins, we refund prepaid amounts minus documented third-party costs already incurred. Once paired working sessions start, fees for completed milestones are non-refundable.

Deposits and milestones

Deposits secure calendar capacity. If you cancel within seven calendar days of written confirmation and no sessions have occurred, we refund the deposit minus bank charges. After the first scheduled session, the deposit applies to work performed.

Advisory retainers

Unused hours in a billing month are addressed per the retainer letter. Retainers are generally non-refundable once the month has begun; unused hours may be credited only if explicitly stated in your contract.

How to request a refund

Email info@data-summit.digital with your invoice number, engagement reference, and reason. We respond within five business days. Approved refunds are returned via the original payment method within fourteen business days.

Disputes

Consumers may refer eligible disputes to the Tribunal for Consumer Claims Malaysia for claims up to RM 50,000, in addition to any rights you have under applicable law.

Contact

Data Summit Consulting · 63,Jalan Lintas, 88300 Kota Kinabalu · +60-88-000-1707